There is a genuinely wide range, because a one-camera stream from a meeting room and a six-camera festival broadcast are different jobs sharing a name. The biggest drivers are camera count, crew numbers, how long the day is, connectivity requirements and what you need afterwards. We quote against the actual event rather than selling packages. Full breakdown of what moves the number on our cost guide.

Usually scope rather than margin. One quote includes a full crew, another assumes your team is running things. One includes connectivity, another assumes the venue provides it. One stops when the stream ends, another includes a captioned recording and highlight cuts. Get everything itemised and the gap normally explains itself. Our buyer’s guide covers what to ask.

No, deliberately. Packages mean either paying for things you do not need or discovering on the day that something you assumed was included is not. We would rather have a short conversation and quote what your event actually requires. Our estimator gives you a ballpark in a couple of minutes if you want a figure before speaking to anyone.

We build a realistic day into the quote rather than pricing an optimistic running order and charging for the inevitable. Live events overrun. If it becomes significant we will tell you on the day rather than putting a surprise on the invoice.

We assume it will not be. We bring our own bonded connectivity combining multiple cellular networks, plus satellite where the location needs it. We do not check the venue WiFi and hope, because venue internet is shared with everyone else at your event and was specified for guest browsing. This is one of the most common reasons people call us at short notice.

The director cuts away from it, the operator swaps to a spare body, and the show continues. We carry spares because we own our kit rather than cross-hiring it, and our operators know the equipment well enough to diagnose quickly. It is worth asking any supplier this question. The specificity of the answer tells you whether they have thought about it.

Yes, and it matters. If your recording is just a capture of the outgoing stream, anything that interrupts the stream also puts a hole in the archive. We record on a separate path so a connectivity problem does not become a permanent gap in a ceremony that cannot be re-run.

Yes. Fields, car parks, historic buildings with no usable signal. It needs planning and it is not the cheapest way to do anything, but it is well within normal. Detail in our post on connectivity with no infrastructure.

For live events we crew it. Kit set up by someone who has never used it before is where most live event failures start, and on a job that only happens once we are not prepared to have our name on that risk. Tell us what you have in-house and we will tell you honestly what makes sense. If your requirement is genuinely equipment only, say so early and we will point you in the right direction.

We are a small owner-led company working with a regular network of freelancers, which is how almost everyone in this industry operates because the work clusters into a few months of the year. The distinction that matters is that they are the same people repeatedly rather than whoever was available. Dan is on most jobs.

Where the job warrants it, yes, and we will tell you if we think one is necessary. For venues we know well, or straightforward single-room jobs, a good conversation with the venue’s technical contact usually covers it. For anything unusual, historic, outdoor or multi-space, we would rather see it than guess.

Regularly, and it is often the most sensible way to do it. Where a venue or client already has sound, staging and screens handled, we take the broadcast layer, work from your desk feed and stay in our lane. We also work as a subcontractor to agencies and other production companies. See our agencies page.

Running order, a technical contact at the venue, brand assets if you want graphics, correct name spellings for anyone appearing on screen, and your slide deck ahead of the day rather than on it. We will send a proper list once the job is confirmed so nothing arrives as a surprise question on the morning.

As early as you can, particularly for September to November, which is AGM and conference season and the busiest period in the calendar. That said, we do pick up short-notice work, often when a venue’s internet turns out to be unusable during rehearsals. If your date is close, ring rather than email and we will give you a straight yes or no.

UK-wide. We are based in Ashington, Northumberland and travel with everything we need, which means we are as self-contained in Cornwall as we are in Newcastle. Travel and accommodation for distant jobs appear as separate lines on the quote rather than being buried in the rate.

Public liability and employers’ liability, with certificates supplied on request or automatically with the quote. Risk assessments and method statements as standard. If your venue has its own compliance format or approved supplier process, send it and we will complete it rather than handing you a generic pack to translate.

Yes. Live captions, in-vision BSL and captioned recordings. We handle the production side and coordinate specialists through suppliers we have worked with. Worth raising at quote stage rather than late, because interpreter availability is genuinely tight. Detail on our accessibility page.

Yes. Unlisted links, password protection, registration or ticketed access are all straightforward, and recordings can be delivered privately rather than published. For anything involving children, vulnerable adults or bereaved families, private delivery is the default and we will raise it if you have not.

The full recording as standard. Edited highlights, social cuts, individual clips and captioned versions are all available and should be specified at quote stage because they are post-production rather than something that falls out of the live job. Timescales depend on what you want, and we will give you a real date rather than an optimistic one.

Yes. Jobs where the budget genuinely cannot support what is being asked for, where we would rather say so than deliver something poor with our name on it. Jobs where the date is too tight to do properly. And occasionally jobs better served by a different kind of supplier, in which case we will say that too. It costs us work and it is the right way round.