Streaming built around tenants, not around the AV budget.

dwmedia streams annual general meetings, board meetings, tenant conferences and consultation events for housing associations across the UK. The work sits at the point where governance meets tenant voice, which makes it unlike most event streaming. There is a formal agenda, there are resolutions, there is a recording that will be published, and there is a genuine expectation that residents can participate rather than merely observe.

Tenant voice is not a soft objective in this sector. The Regulator of Social Housing’s consumer standards put real weight on whether landlords give tenants meaningful opportunities to influence and scrutinise, and on whether communication is accessible to the people receiving it. A meeting that only forty people could physically reach is a weak answer to that. A meeting that four hundred could join from their front room is a considerably better one, and it produces attendance figures you can put in front of your board.

Accessibility is not an add-on here

Housing association tenants are, on average, older and more likely to be disabled than the general population. That makes access a practical requirement rather than a compliance exercise. We build live captions and in-vision British Sign Language into the production from the planning stage rather than bolting them on, and we deliver the recording captioned so it stays accessible for as long as it stays on your website. There is a detail here that catches a lot of organisations out: once a recording has been published for more than fourteen days it stops counting as live content and is treated as pre-recorded, which means it needs accurate captions. Most AGM recordings sit online for a year. Full detail on our accessible streaming page.

Resolutions, questions and the things that must not go wrong

An AGM is a formal meeting, so the production has to respect that. Remote attendees need to be able to see resolutions clearly on screen, ask questions in a way the chair can manage rather than a chat window nobody is monitoring, and where you are running remote voting, we work alongside your platform so the vote and the broadcast do not fight each other. Board members and executives get lower-third identification so tenants watching at home know who is speaking, which sounds minor and is the thing people comment on most.

Why we never use the venue’s WiFi

AGMs get held in community centres, hotels, church halls and the association’s own offices. In every one of those, the internet was specified for staff email and guest browsing, not for pushing a live broadcast out for two hours. We bring our own bonded connectivity as standard, combining multiple cellular networks and satellite where needed, so the stream holds up whether the venue’s line does or not. On a meeting that legally has to happen and cannot be rescheduled, that is not a luxury. See hybrid event streaming for how the in-room and online sides work together.

dwmedia works UK-wide from Ashington in Northumberland. The AGM season runs from September to November, and that is also when interpreter availability is tightest, so early conversations are worth having.