The turnout problem is usually a travel problem.
Low AGM turnout is rarely a lack of interest. It is a bus route, a shift pattern, a mobility issue or a caring responsibility. Tenants who cannot get to a community centre on a Wednesday evening are not disengaged, they are just not there.
Streaming removes the travel from the equation, which is why it usually lifts attendance more than any amount of promotion does. But it only works if the stream is built for the people you are trying to reach: readable captions, a BSL interpreter big enough to follow, audio clear enough for someone with hearing loss, and a way to ask a question that does not require confidence in a room full of strangers.
Get that right and the meeting is genuinely open. Get it wrong and you have a recording of a meeting most of your tenants still could not take part in.
What the meeting needs
Built for the meeting, not for the showreel.
For your procurement team
The paperwork, before you ask for it.
Certificates, method statements and risk assessments go out with the quote rather than on request. It saves a round of emails and it is what most venues want before they let a crew through the door.
Public & products liability
£5,000,000
Any one occurrence. Certificate supplied with the quote.
Employers’ liability
£10,000,000
Any one occurrence, covering our own crew and freelancers.
RAMS
As standard
Risk assessment and method statement written for your venue, not a template.
PAT
All kit tested
Everything that plugs in is PAT tested, with records available on request.
Also on file: hired-in equipment cover to £500,000, and our environmental, equality, anti-bribery, anti-slavery and supplier policies. All of it here ›
Questions we get asked.
How much does it cost to stream an AGM?
It depends on the length of the meeting, how many cameras the room needs, whether you want captions and BSL, and what recording deliverables you need. A two hour AGM with two cameras and live captions is a very different job from a full day tenant conference. We quote against the actual meeting rather than selling a fixed package, and the estimator gives you a range in about a minute.
Can tenants ask questions and vote remotely?
Yes. Questions come through a moderated channel and are passed to the chair in a controlled way. For voting we work alongside the platform your governance team already uses. We need to know in advance so resolution wording can be shown on screen at a readable size when the vote opens.
Do we have to provide BSL and captions?
The Equality Act 2010 requires reasonable adjustments so disabled people are not put at a substantial disadvantage, and the Regulator of Social Housing\u2019s consumer standards expect communication to be accessible to tenants. Given the age and disability profile of most tenant populations, most associations treat access as a default rather than an extra. This is background rather than legal advice, so take your own.
Our AGM is in a community centre with poor internet. Is that a problem?
No. We bring our own bonded connectivity combining multiple cellular networks, plus satellite for remote locations, so the stream does not depend on the venue\u2019s broadband. Where a venue does have a dedicated tested line we will happily use it, but we never arrive assuming one exists.
Can the stream be kept private to tenants only?
Yes. The stream can run behind registration or a password so only tenants and members can access it, with a public recording published afterwards if required. It is a governance decision and we build around whichever you choose.
When should we book?
As early as you can. Most housing association AGMs fall between September and November, so crew, kit and especially BSL interpreters are all competing for the same dates. There are only around 1,800 registered BSL interpreters in the UK, and availability rather than budget is usually what decides it.
Can you cover board meetings and tenant events too?
Yes, and it usually works better. Associations streaming board meetings, scrutiny panels and tenant conferences alongside the AGM get a consistent setup, a crew familiar with the building and the board, and a lower per-event cost than one-off bookings.
AGM coming up this autumn?
Book early. September to November is the busiest window in our year and interpreters are the first thing to run out.